Terms and Conditions

 

SUPPORT SUPPERS®, LLC TERMS AND CONDITIONS

SECTION 1 - OVERVIEW

This website (the “Site”) is operated by Support Suppers, LLC. Throughout the Site, the terms “we”, “us” and “our” refer to Support Suppers, LLC. Support Suppers, LLC offers the Site, including all information, tools, services, and goods available from the Site to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting the Site or purchasing services or goods from us (collectively, the “Service”), you agree to be bound by the following terms and conditions (these “Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site and our Service, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the terms and conditions of these Terms of Service, then you may not access the Site or use any Service.

Any new features or tools which are added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site or Service following the posting of any changes constitutes acceptance of those changes. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Site.

You may not use the Service for any illegal or unauthorized purpose nor may you, in the use of the Service to violate any laws in your jurisdiction (including but not limited to copyright laws).

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. You will be required to accept Squarespace Inc.’s terms of service to purchase through the Site.

(a) Refund Policy

You may cancel your order and receive a refund if notification is sent at least 24 hours before delivery (5pm) via email at support@supportsuppers.com.

If notice is given within 24 hours of delivery, you may reschedule to a later delivery date.

(b) Order Rescheduling

Please email support@supportsuppers.com to schedule a different delivery date than what was previously ordered.

 (c) Promotions and Coupons

We may offer you promotions and coupons for our and third-party services and products via the Site.

 (d) Delivery of Products

Orders must be placed by 5pm the day prior to desired delivery (24 hours’ notice). We use appropriate temperature controlled bags to transport ready to eat meals for delivery by 5pm. You are responsible for inspecting your delivery for any damage. To maintain the integrity and quality of food products, we strongly recommend that you refrigerate any items that you do not immediately plan to eat.

If something is missing from your delivery, please contact us within 24 hours of the delivery at 804-372-7474 or support@supportsuppers.com.

It may be necessary to make adjustments to our delivery schedule in the case of inclement weather or unforeseen delivery complications beyond our control, which may require us to suspend, reschedule or cancel chosen delivery dates and times in our discretion. We will use commercially reasonable efforts to communicate any such delivery complications or adjustments. In the event that we are unable to make a scheduled delivery for any reason, we may, in our sole discretion, issue you a credit or refund of the purchase price for that Delivery.

The risk of loss and damage to the delivery is passed entirely to you at the time of delivery. It is your responsibility to be at the place of delivery for receipt of meals. We will leave the delivery by your front door regardless if someone is present to receive it. An email confirming delivery will be sent to the recipient (using the addressed used to purchase the Service) as entered by you. An email is sent 24 hours prior to delivery stating a time frame of delivery. This email will give you the opportunity to change the delivery location within a reasonable time frame. Do not eat meals that appear tampered.

 (e) Dietary Preferences and Restrictions.

While every effort is made to ensure a requested allergen is omitted from a meal and dietary considerations are accommodated, be advised that this meal is prepared in a facility that also processes milk, eggs, fish, wheat, soy, nuts and other known allergens.

Our meal offerings may not be available in all geographical areas. We may cancel any order outside of our servicing area of Richmond, Virginia and its surrounding metropolitan areas consisting of Richmond, Henrico County, Chesterfield County, Hanover County, and parts of Goochland County and Powhatan County.

 (f) Gift Meal Meal Vouchers

Gift Meal vouchers are offered so the buyer can purchase a meal credit for a certain number of people in the household. The buyer must include the recipient's email address and first and last name during checkout so we can email the recipient their coupon code so the recipient can redeem the meal at a time of their choosing. The recipient will only be emailed regarding the Gift Meal purchase, and will not be added to any other mailing list.

The coupon code will be emailed to the recipient within 24 hours of purchase. The buyer will receive order confirmation via email within one hour of purchase.

 

SECTION 3- MODIFICATIONS TO THE SERVICE AND PRICES

Prices for the Service, including, without limitation our delivery of products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Service to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on the Site is void where prohibited.

SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may limit or refuse any order you place with us for any or no reason. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or billing addressor phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 6 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on the Site may direct you to third-party websites that are not affiliated with us, including, without limitation, www.squarespace.com. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

SECTION 10 - PROHIBITED USES

You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, reverse engineer, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site and the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service, the Site, and any related website for violating any of the prohibited uses. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of the Site or the Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Site or the Service will be accurate or reliable. You agree that from time to time we may remove the Site or Service for indefinite periods of time or cancel the Site or Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Site and the Service is at your sole risk. The Site, the Service and all products and services delivered to you through the Site or Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, all of which are expressly disclaimed.

In no case shall WE, our members, managers, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Site or the Service or any products procured using the Site or Service, or for any other claim related in any way to your use of the Site, Service, or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Site or Service or any content (or product) posted, transmitted, or otherwise made available via the Site or Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Site and Service will be corrected.

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless us and our members, managers affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees and court costs, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 14 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us in writing that you no longer wish to use our Services and you cease using the Site.

We may terminate you use of the Site and the Service at any time without notice, for any or no reason, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on the Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Site and the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 - GOVERNING LAW; JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to the conflict of laws rules thereof. In all court proceedings brought in connection with these Terms of Service, you irrevocably consent to exclusive personal jurisdiction and venue in the state courts located in the City of Richmond, Virginia and the United States District Court for the Eastern District of Virginia, Richmond Division.

SECTION 17 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. Your continued use of or access to the Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 18 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information will be collected by Stripe Inc. and subject to its terms and conditions. We will not receive this information. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@supportsuppers.com.