Support

Lyrical Poets

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When I started this business, I knew that I would be serving a variety of situations, some joyful, some trying and some devastating. I made the decision to stay empathetic to the people we serve without becoming personally involved. We aren’t the ones sending the dinner after all, we are the link between two human connections supporting one another.

But since I do personally hand-write every personal message, I always read it in its entirety before writing it so I don’t make any careless mistakes copying the words. Some of y’all...cue the waterworks...y’all know just what to say and say it with such thoughtfulness, care and grace. And that’s no easy task. Sometimes I wonder if it just came to them on the first try or if they spent hours on our website writing, erasing and rewriting the message before placing their order.

I’m envisioning myself in this situation, writing a thoughtful, poetic message, maybe even a relevant quotation, then reading it back to myself and chickening out to a safe and simple “thoughts and prayers”. I get it, I’ve been there, I’ve said some miserable things that I wish I could get a REDO on. This article has suggestions for how to respond during difficult situations:

Psychology Today - What Grieving Friends Wish You’d Say

Check out our lineup this week and our Fall Menus through the end of November. Thank you for your Support.
 

Almost Famous

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It always cracks me up when I answer a phone call or deliver a meal and people are surprised that it’s me on the other end. As if being the owner of this little get up either makes me a big deal or just the bucks behind the business. I totally get it though, because before I embarked on this journey I really had no clue what went into starting a small business from the ground up and growing it to be the dream you’ve always envisioned.

So this week, since many of you may be traveling for the upcoming Labor Day weekend, instead of a cooking tip, I am going to share one of my ongoing sources of encouragement and inspiration.

NPR’s “How I Built This” is a podcast where the host interviews entrepreneurs who built companies and brands that we all now know or remember as major companies. The stories all start from the very beginning doing a really excellent job of highlighting the founder’s visions, hurdles, and turning points along their long journeys to success...and sometimes failure. Either way, it is an excellent glimpse into the life of a small business owner as they pour their heart into making their dream a success.

We’re living out the dream of giving you a better way to Support the people in your life. So check out what we’re cooking up at supportsuppers.com. I’ll get an alert on my phone that you’ve placed an order, carefully prepare all of the details, then my sister and I will personally cook something delicious for you and your family or loved ones to enjoy, and deliver it right to the doorstep. Thanks for all of your Support and have a great holiday weekend.
 

The Human Experience

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The weather was unseasonably warm the day after our family dog “Daisy” passed away unexpectedly and my husband and I were sitting outside as our kids rode their bikes in the driveway. A delivery van passed by so we moved the kids to the side waiting for the road to clear again, but the van came to a stop. We watched because my boys are fascinated by delivery trucks, but I was confident it wasn’t for us as we weren’t expecting anything. I watched as the young man emerged from the door with a flower arrangement of all white daisies and broke down in tears. My husband collected the arrangement while I gathered my emotions away from the kids. Without even reading the card, I received the message of Support.

When we created Support Suppers we sought to create a product and experience that helped people Support one another in a similar way. But as I look back at the past year at the feedback I’ve received and reviews you all have shared, I seldom hear stories of the emotional experience, like my own with the flower delivery. The flowers were beautiful, but the gesture brought me to tears.

This week on vacation, I am rereading Sheryl Sandberg and Adam Grant’s book Option B and as I relate it to my everyday work at Support Suppers, I want to reach out to my customers. Not just those that have ever received a gift from Support Suppers, but those that have sent them too.

What was the emotional experience of sending and receiving a Support Suppers like? Not the meal or the food but the gesture itself or the message in the card from the person or group that sent it. I know this isn’t always an easy topic, and we certainly Support a wide range of different situations in our customer's lives, but if you feel comfortable sharing, I’d love to know. Or if you have any additional feedback, we’d love to hear that too. Please email me at kate@supportsuppers.com. Thanks for your Support.

Sheryl Sandberg On How To Help Someone Who's Grieving

I've never seen anything make people fumble more than knowing how to Support and what to say to someone who is grieving an unthinkable loss. Here is a great read about a difficult topic. ❤️